Refund policy

If something's wrong with it

If your order arrives damaged, faulty, or isn't what you ordered, email support@jerachoxorganics.com.au within 30 days with a photo and your order number. We'll replace it or refund you in full, including the postage, and you won't need to send anything back unless we ask.

This is your right under Australian Consumer Law, and nothing on this page limits it.

If you've changed your mind

Unopened and in its original condition, within 30 days, we'll refund the cost of the product. You cover the return postage. Email us first so we can give you the address.

What we can't take back

We can't accept opened skincare or a used candle for hygiene reasons, unless there's something actually wrong with it. That's covered above, and we'll sort it out.

How long refunds take

Once we've received the item, or once we've seen the photo, refunds go back to the original payment method within 5 business days. Your bank may take a few days more.

How to start a return

Email support@jerachoxorganics.com.au with your order number and what's happened. One of us reads it, not a system.