Shipping policy

Where we ship

Anywhere in Australia. We don't ship internationally at the moment.

What it costs

• $10.00 flat rate standard, anywhere in Australia
• $15.00 express
• Free standard shipping on orders over $60

How it's sent

Australia Post with tracking. You'll get the tracking number by email as soon as it's on its way.

When it's sent

We post within 2–3 business days of your order. Everything is made by hand in small batches, so occasionally it's a day longer. If it is, we'll email you rather than leave you wondering.

Once it's with Australia Post, delivery usually takes 2–6 business days depending on where you are. Regional and WA addresses take longer.

Hot weather

Tallow and beeswax soften in heat. If a parcel sits in a hot letterbox or a delivery van all afternoon, the balm may arrive softer than it left. It firms up again and it doesn't affect the product. If it arrives genuinely melted and leaking, email us and we'll sort it out.

If something goes wrong

If your tracking hasn't moved in a week, or your parcel is marked delivered and isn't there, email support@jerachoxorganics.com.au and we'll chase it.